Retail Leadership / Facility Management

Turn every
store into a
stronger story.

A retail and facilities leader with more than ten years of H&M experience. I connect people, spaces and commercial performance through hands-on execution and disciplined operations.

01 / Impact

Results in numbers.
Leadership through people.

I manage sales, customer experience, talent and store environment as one connected operating system.

+42%

Yongsan reopening sales vs. opening plan

₩8.0B

Annual sales scale at Yongsan

100/100

Supervisor & Risk Assessment

02 / Career

Commercial ownership.
Operational depth.

2025.09 — 2026.08
H&M Korea

Facility Manager, Construction & Facilities

Led nationwide asset assessment, Store Lifecycle Quality Assessment, vendor coordination, maintenance prioritisation and energy monitoring.

2022.09 — 2025.08
H&M Korea

Store Manager & Nationwide SM Coach

Owned P&L and customer experience at major Seoul stores; led Yongsan reopening and coached Daegu, Hongdae and Jeju transformation projects.

2013.07 — 2016.05
2018.03 — 2022.08
H&M Korea

Retail Operations & Leadership Journey

Started as a Sales Advisor and progressed through team leadership and management development, including the first H&M outlet opening in Paju.

VIEW DETAILED CAREER →

03 / Next

Field insight drives
the next move.

Operating principle

When teams can focus on customers, performance follows.

I build the operating conditions that help people serve customers well and execute with confidence.

Core strengths

Commercial acumen.
Operational discipline.
People-first leadership.

Reading the relationship between sales, customers, teams and the store environment—and turning it into practical action.

Let’s connect

Ready to build the next retail experience.

010-8736-4012swoop.lee@gmail.comLINKEDIN ↗