2025.09 — 2026.08
H&M Korea · Construction & Facilities
Facility Manager
Managed nationwide store facilities, assets, maintenance, budgets, vendor coordination and energy monitoring.
Key delivery
- Completed Asset Mapping to build a clearer baseline for maintenance and investment decisions.
- Completed Store Lifecycle Quality Assessment to identify quality gaps and improvement priorities.
- Aligned scope, method and pricing with vendors to execute store-environment improvements efficiently.
- Contributed to approximately 5% energy reduction through monitoring and asset/LED improvement initiatives.
Asset LifecycleVendor GovernanceEnergy Monitoring2022.09 — 2025.08
H&M Korea · Store Operations
Store Manager & Nationwide SM Coach
Owned commercial performance, people, inventory, customer experience and operating standards across major Seoul stores.
Store leadership
- At Yeongdeungpo Times Square, delivered +10% versus budget and achieved the annual budget target.
- Led the Yongsan reopening with a 56-member opening team.
- Delivered +42% versus opening plan, +24% versus plan and +68% versus business-development baseline after reopening; operated at approximately KRW 8.0B annual sales scale.
- Recorded approximately 10,000 visitors and KRW 100M in sales on Yongsan's reopening day.
Nationwide SM Coach projects
- Daegu reopening: supported operational readiness and standards adoption.
- Hongdae transformation: coached team routines through a layout and customer-flow change.
- Jeju BOH improvement: supported inventory and back-of-house efficiency improvements.
P&L OwnershipReopening LeadershipSM Coaching2013.07 — 2016.05
2018.03 — 2022.08
H&M Korea · Retail Operations
From Sales Advisor to Manager
Started in retail as a Sales Advisor in July 2013. After rejoining H&M Korea in March 2018, progressed through team leadership and management development.
Key experience
- Opening manager for H&M Korea's first outlet in Paju, delivering more than 150% of budget.
- Operated key Seoul and Gyeonggi locations including Lotte Mall Gimpo Airport, Times Square Yeongdeungpo, D-Cube City and Starfield Goyang.
- Recorded approximately KRW 55M in daily sales at Lotte Mall Gimpo Airport during the Children's Day peak period.
Outlet OpeningCommercial District OperationsTeam LeadershipSelected press